Deliveries and Pickups
We use a variety of different delivery methods depending on location and priority. Generally, due to the nature and size of our paper backdrops deliveries within are made via Startrack Express Couriers. We deliver all purchases within 24-48 hours of receiving the order and have a quick turnaround time on postage and handling unless otherwise stated on the product page. Tracking numbers are issued via our automated e-mail system, however if you do not receive your tracking number, please message our helpful staff and we'll attempt to provide as much information regarding your order as possible. The relevant tracking sites for the postage methods we use are:
Flat Rate Shipping Costs:*
Shipping is insured and a tracking number is provided.
*The price is for each individual parcel from your order. For multiple parcel shipments, additional fees may apply.
Postage and handling prices seem high, how do you calculate your postage costs?
There are no hidden postage costs at Spectrum whatsoever. We calculate the postage costs based on the actual weight and dimensions of the parcel and what the relevant shipping company charges us. We charge the same rate the delivery company charges from our postcode to your postcode. We only add an additional $1-2 on-top to cover the packaging materials and handling/labour charges. Each backdrop weighs approximately 6kg and is 3m in length.
Do you offer combined postage discounts if I purchase more than 1 item?
Of course we do! We always reward our customers who purchase multiple items by combining the postage costs to make it as cheap as possible. We’re able to do this as postage costs are calculated by weight and if it fits into the parcel, it sends!
What postage method do you use to deliver?
For delivery Australia-wide, we use the Startrack Express Couriers. This is a "signature on receipt" delivery service, therefore if you're unavailable at the time of delivery, Startrack will leave a calling card for you to rearrange the delivery.
How long does shipping take?
Deliveries are made every business day by 12pm. All orders received before 12pm will be dispatched on that day. Delivery within Australia takes between 1-7 business days to arrive, depending on your address (rural or metro).
|NSW||1 to 5 business days|
|QLD||2 to 5 business days|
|VIC||2 to 5 business days|
|SA||2 to 5 business days|
|NT||4 to 7 business days|
|WA||4 to 7 business days|
|TAS||4 to 7 business days|
|RURAL AREAS||4 to 10 business days|
Has my order been shipped?
If your payment has been received and successfully cleared into our PayPal or bank account we will immediately ship your item to avoid any delay receiving your item. You shall receive e-mail notifications on both occasions to ensure you’re up-to-date with the status of your order. All e-mails will be sent to the registered e-mail address listed on your eBay account.
Can I track my order?
We only ship orders out via a secure, insured and trackable delivery method. An e-mail notification with your tracking number will be sent upon dispatch of your order, to the registered e-mail address of your account. You can then track your order at the following URL: https://sttrackandtrace.startrack.com.au/. If for some reason you did not receive your tracking number, please contact us and we’ll provide you with as much information as possible about your parcel.
My item hasn't arrived, what do I do?
Every item that is dispatched can be tracked as we only use safe, insured and trackable methods of delivery. If you feel that delivery is taking longer than expected, don’t panic! Simply contact us and we’ll do our best to provide you with the most up-to-date tracking details available.
In the event that a parcel is lost or delayed, we’ll take it up directly with the delivery company and send out a replacement immediately (pending stock availability), so you have absolutely nothing to worry about. We’ll do the rest!